AMERICAN GAS
VOL. 81 , NO. 2 , 1999

30 Vice President Al Gore:
Putting Natural Gas In
the Balance
One of our nation's foremost environmental
supporters, Vice President Al Gore discusses the
prominent role natural gas plays in his vision of
America in the 21(st) century.

33 Building a Better
Business
By Marvin G. KaU—A.G.A/S move to offices on
Capitol Hill includes a whole new approach to
employee communications, work styles and use of
technology. Plus, how one utility created a winning
work environment by putting customers second.

COLUMNS

5 President's Message
Gore and Browner Get Greener—
The industry has a golden opportunity to harness
the administration's and EPA's support and turn
it into practical initiatives.

9 Fuel for Thought
Clearing the Air—Environmental Protection
Agency Administrator Carol Browner weighs in on
the future of the Clean Air Act,

25 Capitol Connection
Warming Up to Natural Gas—As America
strives to address the perceived climate change
challenge, A.G.A, and its members can offer natural
gas as part of the solution.

26 Return on Investment
It All 'Ads' Up—A,G.A/s trade advertising
program makes a big impact at little cosL
reassesses 1992 study; RSPA proposes new pipeline
safety program; NG—a good buy,

39 What's New
Energy transaction management software; odorant
detection system; drop-in grill,

40 Places to Be

41 Noteworthies

42 Jobline

43 Advertisers Index

44 Facts on Gas/The List

__________________________

AMERICAN GAS VOL. 81, NO. 4, MAY 1999 22 UtiJIities Bring New Markets Home By Deborah Conn-Consumers' search for one-stop shopping and convenience offers natural gas utilities some great oppo
rtunities. COLUMNS
5 President's Message Fighting d Bug-How the industry is swattin) aside Y2K bug worries.
7 Fuel for Thought Job #l: Promote Our Product-It's time to think about marketing again, says Nick Rose, president and CEO of Questar.
17 Capitol Connection
Pipeline Regulations Aren 't
A Done Deal-Natural
gas utilities must continue
to teach Congress about
their strong safety record,

19 Field Report
(Re)Paving the Way-The industry
could bypass more than $1.5 billion annually
in pavement restoration fees if it adopted
a quality assurance program.



9 Industry news
FERC reengineers;
the American Gas Index Fund turns 10; AGA
welcomes Washington to its new headquarter.

31 What's New

32 Places to Be
33 Noteworthies
33 Advertisers Index
34 Jobline 36 Facts on Gas/The List

___________________________

AmericanGas
VOL. 81 , NO. 5 , 1999



25 Showing Customers
The Way
By S. Lawrence Paulson—A look at the themes,
messages and vehicles utilities are using
to communicate customer choice to consumers.

30 Customer
Choice Rules
By CynthiaJ. Marple—AGA is focusing on pricing,
codes of conduct and pipeline capacity in the
unbundling regulatory arena this year.

COLUMNS

5 President's Message
operational Excellence—The industry's
pipeline infrastructure may be out of sight, but
never out of mind.

7 Fuel for Thought
The Drive to Cleaner Air—U.S. Sen.
John H. Chafee says NGVs will fuel the move
to improve urban air quality.

16 Capitol Connection
Join the Choir—Individual
lobbying efforts should support the
industry's work nationally also.

19 Better Business
Marketers: Competitors or Partners?—
Why one utility teamed up with marketers.
Should you?

22 Return on Investment
A Smart Way to Market Intelligence—
A new tool can help decision-makers make
better-informed judgments more quickly.

9 Industiy News
AGA responds to FERC's
proposal on regulating
short-term gas service;
new gas supply statistics
released; promising
industrial applications.

32 What's New

33 Noteworthies

33 Places to Be

33 Advertisers Index

34 Jobline

36 Facts on Gas / The List

____________________________

AMERICAN GAS

VOL. 81, NO. 6, 1999


19 183 Days and Counting
By John A. Koskinen—Four steps gas
utilities may take to prepare for 2000.


24 Cold Comfort:
Keeping Cool
Without Wasting Fuel
By Gabriel Spera—Desiccants combined witl
a gas-powered chiller can bring excellent
energy efficiency to new markets.


28 Antitrust Myths:
What You Think You Know
Couid Hurt You
by Jay Stephens—Ten truths that could keep your
utility out of court.

COLUMNS

5 President's Message
Getting to Market Development—
A refocused national accounts program is just
one element ofAGA's new marketing vision.


6 Fuel for Thought
The State of Deregulation in Georgia—
AGL Resources Chairman and CEO Walt Higgir
relays the latest in Georgia's unbundling
experience.

16 Capitol Connection
Distributing Power in the Future—
The industry's RD&D Initiative encourages the
development of new markets such as distributed
generation.

17 Return on Investment
Running Interference—How AGA's political
clout helped utilities get OSHA to listen to
concerns about the new Respiratory Protection
Standard.

DEPARTMENTS

7 Industry News
Business booms in
Cyberspace; are more merger
tug of wars on the horizon?

32 What's New


33 Places to Be

34 Noteworthies

34 Advertisers Index

35 Jobline

36 Facts on Gas/The List

____________________________

AMERICAN GAS
VOL. 81 , NO. 7 , 1999


25 Total Energy Efficiency
Wins Presidential
Endorsement
By Phaedra R. Brotherton—A new precedent-
setting federal order should mean more use
of natural gas.


28 Turning Brownfieids Green
By S. Lawrence Paulson—Remediating
manufactured gas plant sites now poses more
than technological challenges. Economic and
PR needs must be met, too.

COLUMNS

5 President's Message
Sound Public Policy—For the first time, the
federal government recognizes total energy
efficiency,

9 Fuel for Thought
Tapping the Distributed Generation
Market—The future of electricity may belong
to natural gas, says Avista President, Chairman
and CEO TM, Matthews,

23 Return on Investment
Five Degrees of Separation—EPA agrees that
the transmission and storage of natural gas is the
cleanest part of the business and should be
regulated as such,

11 Industry News
GRI offers utility solutions lab to fund RfcD;
Pennsylvania passes customer choice legislatior

32 What's New

33 Places to Be

34 Noteworthies

35 Jobline

35 Advertisers Index

36 Facts on Gas/The List

____________________________

AMERICAN GAS

VOL. 81, NO. 8, SEPTEMBER 1999


20 The Mighty Mouse
By Karen Ryan—A recent study says 30 percent of
utility customer service and bill payment will be
done on the Internet within five years. Should you
be billing online?


24 Safe and Sound
By Paul Elbert with Doug Freberg—
A solid risk management
program can help your company
provide safe, reliable service
while also increasing its market


28 Achieving Common Ground
By Bert Kalisch—A multi-industry team has developed a new
"best practices" report designed to improve damage-prevention
efforts for underground facilities.

COLUMNS

5 President's Message
Team AGA—Scoring legislative touchdowns
takes true team effort.


15 Ask AGA
Gas Utilities Help Fuel the Economy—
Gas sales spur increases in wages and jobs
both locally and nationally.


17 Return on Investment
Policy Matters—
Policy analysis makes the difference in countless
AGA advocacy initiatives.

DEPARTMENTS

7 Industry News
More-useful gas statistics;
Arizona levels the
welfare reform,
restructuring cause a new energy crisis?


30 What's New

31 Places to Be

33 Noteworthies

35 jobline

35 Advertisers Index

36 FactsonGas/TheUst

____________________________