TQM Magazine

Volume 11, Number 1, 1999

Contents

2 Abstracts & keywords

4 Editorial
Perspectives

5 Performance improvement: a
manager for the twenty-first
century - part II
H. James Harrington

Quality management worldwide

8 A window on quality improvement
in the Czech Republic
Rick King, Michael Gildea)
Rick L. Edgeman) George Mansfeld and
Pavla Macurova

12 Quality in Scotland
Ron Masson and Robert Raeside

Case studies

17 Maintenance has a role in quality
Antero Ollila andMarkku Malmipuro


22 Survival to success: the case ofRHP
Bearings) Blackburn
S. Regan and B. G. Dale


29 Employee responbc to conlilnioiib
improvement groups
Geraldine Hammersley and
Ashly Pinnington


Research and concepts

35 Mass customization and mass
production
Laetitia Radder and Lynette Louw


41 Japan/ASEAN TQM project
Tadato Onitsuka


49 Company benchmarking as a tool to
aid competitiveness
Terry Pilcher


Techniques

54 What's this "systems" stuff, anyhow?
H. James Harrington, Joseph J. Carr and
Robert PReid


58 Strategic insights

65 Internet editorial


67 Conference announcement

68 News

_________________________

TQM MAGAZINE

Volume. 11, Number. 2, 1999


70 Access to The TQM Magazine online

71 Abstracts & keywords

73 Editorial

74 Managing excellence: policy and strategy
Mohamed Zairi

80 Five years with quality awards in Denmark
Kai Kristensen and Hans Jem Juhl

84 Quality in Greece: past and present
Kostas N. Dervitsiotis

88 Improving quality management on the basis of ISO 9000
Tat Y. Lee, Hareton K.N. Leung and Keith C.C. Chan

95 Integrated management systems: an examination of the concept and theory
G. Wilkinson and B.G. Dale

105 Large firms versus small firms - do they implement Cl the same way?
Ross L. Chapman and Terry R. Sloan

111 ISO 9000: the system emerging from the vicious circle of compliance
Stanislav Karapetrovic

121 Internet editorial

124 Strategic insights

________________________

TQM MAGAZINE

VOL. 11, NO. 3, 1999

134 Access to The TQM Magazine online

135 Abstracts & keywords

137 Editorial

138 Next-generation quality management: multinational, multidisciplinary and performance-focused
John Dalrymple, Rick L Edgeman, Mark Finster, Jose-Luis Guerrero-Cusumano, Douglas A. Hensler and William C. Parr

142 Experiences in initiating Baldrige-based quality in a NIST technical division
Dennis A. Swyt

157 Project management: a quality management approach
George P. Laszlo

161 Customer relationship leadership: a leadership and motivation model for the
twenty-first century business
Jeremy Galbreath and Tom Rogers

172 New product design and development: a generic model
AJ. Peters, E.M. Rooney, J.H. Rogerson, R.E. McQuater, M. Spring and E.G. Dale

180 Organisational quality - a cognitive approach to quality management
Shahid Yamin and A. Gunasekaran

188 Within the Canadian boundaries: a close look at Canadian industries
implementing continuous improvement
Shelly Jha, John Michela and Hamid Noori

198 Internet editorial

201 Strategic insights

________________________

TQM MAGAZINE

VOL. 11, NO. 4, 1999

210 Access to The TQM Magazine online ^

211 Abstracts akeywords

213 Editorial

215 Managing excellence: leadership
Mohamed Zairi

221 performance improvement: a total poor-quality cost system
H. James Harrington

231 Implementing a quality management program - three Cs of success: commitment, culture, cost
George P. Laszlo

238 Statistical techniques for quality
M.XieandT.N.Goh

242 Simulating c and u control schemes
Jim Freeman and George Mintzas

248 Quality management for manufacturers of short run semi-customized products •
Tom Burgess

252 Ten useful and practical tips for making your industrial experiments successful
Jiju Antony

257 Towards a European definition of TQM - a historical review
Volker Kruger

264 Quality concepts and products litigation
Todd E. Kastetter

274 Strategic insights

281 Internet editorial

________________________

TQM MAGAZINE

Volume. 11, Number. 5, 1999

286 Access to The TQM Magazine online

287 Abstracts & keywords

289 Editorial

290 Awards for Excellence

291 What is the future direction of TQM development?
Lawrence R.P. Reavill

299 Virtual quality
Tom Taormina

304 Managing waste and looking beyond: the IMI approach
Kwang Kok Lim, Pervaiz K. Ahmed and Mohamed Zairi

311 Japanese 5-S - where TQM begins
Samuel K.M. Ho

321 Total quality management in India - perspective and analysis
R. Jagadeesh

328 TQM goes to school: an effective way of improving school quality
StefanLagrosen

333 Auditing recruitment and selection using generic benchmarking: a case study
Sharon lfill and Neil Moreland

341 Experiences of implementing statistical methods in small enterprises
Mats Deleryd, Rickard Garvare and Bengt Klefsjo


351 Internet editorial

353 Conference report

357 Strategic insights

________________________